Shipping policy

Artiztee Sdn Bhd
Updated 28 Dec, 2024

Thank you for choosing Artiztee for your custom product needs. Our Shipping Policy is designed to provide you with a clear and comprehensive understanding of our shipping processes and timelines. We are committed to ensuring your order arrives on time and in perfect condition. Please read the following terms carefully to understand how and when your order from Artiztee.com will be shipped.

Shipping Timeframe

  • Standard Processing: The majority of our orders are shipped within 14 working days, excluding weekends and public holidays. This timeframe is applicable for most of our products unless otherwise specified in the product description.

  • Complex Designs: Items with complex designs may require additional processing time. Any extended shipping times will be clearly indicated in the product description for your convenience.

  • High Volume Periods: During periods of high order volume, such as holidays or promotions, there may be delays in both production and shipping. We appreciate your patience during these times and will endeavor to get your order to you as soon as possible.

Shipping Methods and Costs

  • Domestic Shipping: We ship products across West Malaysia using a variety of shipping carriers. Shipping costs may vary depending on the size, weight, and destination of your order. Applicable shipping fees will be clearly displayed at checkout before you finalize your purchase.

  • Tracking Information: Once your order is shipped, we will provide you an email notification.

International Shipping

  • Availability: We currently do not offer domestic shipping to East Malaysia and international shipping. All purchases made on Artiztee.com must be shipped to addresses within West Malaysia only.

General Shipping Information

  • Shipping Address: It is crucial that you provide a complete and accurate shipping address at the time of purchase. Please ensure that all details, including apartment or suite numbers, are included. Artiztee.com is not responsible for shipments that are misdelivered or returned due to incorrect shipping information provided by the customer.

  • Delivery Issues: If you encounter any issues with delivery, such as delayed receipt of your order or receipt of damaged items, please contact us immediately at support@artiztee.com. We will work diligently to resolve any issues and ensure your satisfaction.

  • Shipping Liability: Once an item is shipped, the risk of loss and title for such items pass to you upon our delivery to the carrier. If a package is lost in transit, we will do everything possible to assist with the carrier’s investigation, but we are not responsible for items lost or damaged by the carrier.
  • Address Modifications: If you need to change the shipping address or modify your order after it has been placed, please contact us as soon as possible. We can make changes to your order if it has not yet been shipped.

Contact Us

If you have any questions or concerns regarding our Shipping Policy, please do not hesitate to contact us at support@artiztee.com. We are here to assist you with any inquiries and ensure your shopping experience is as smooth as possible.