Shipping policy

Artiztee Sdn Bhd
Updated 9 Oct, 2026

Thank you for choosing Artiztee for your custom product needs. Our Shipping Policy is designed to provide you with a clear and comprehensive understanding of our shipping processes and timelines. We are committed to ensuring your order arrives on time and in perfect condition. Please read the following terms carefully to understand how and when your order from Artiztee.com will be shipped.

Shipping Timeframe

  • Ready-made apparel with your logo (printing or embroidery): ready in 7 working days from payment. Working days exclude weekends and Malaysian public holidays. Paid after 3 PM: the count starts the next working day. The clock pauses while we wait for your artwork or your OK. Delivery time is extra.

  • Plain apparel (no logo): ready in 2 working days.

  • Full sublimation and custom made apparel: these follow the lead time shown on your quotation (sublimation 14 working days from your sample approval; custom made bulk from 28 working days for polos and tees, or 40 working days for corporate uniforms, after you confirm the sample).

  • Complex Designs: Items with complex designs may require additional processing time. Any extended times will be clearly indicated on your quotation or in the product description.

  • High Volume Periods: During periods of high order volume, such as holidays or promotions, there may be delays in both production and shipping. We appreciate your patience during these times and will endeavor to get your order to you as soon as possible.

Shipping Methods and Costs

  • Standard delivery: J&T Express, across Malaysia, Sabah and Sarawak included. The fee follows your postcode and your order's packed weight and size, from RM 15.00, and is shown on your quotation or at checkout before you pay.

  • Urgent delivery: ask for Lalamove from Rawang; its price is shown before you pay. It speeds up delivery once your order is ready, not production. Same-day delivery is not promised.

  • Tracking Information: Once your order is shipped, we will send you the tracking details.

Delivery Area

  • Malaysia only: we deliver to Peninsular Malaysia, Sabah and Sarawak. We do not ship overseas.

General Shipping Information

  • Shipping Address: It is crucial that you provide a complete and accurate shipping address at the time of purchase. Please ensure that all details, including apartment or suite numbers, are included. Artiztee.com is not responsible for shipments that are misdelivered or returned due to incorrect shipping information provided by the customer.

  • Delivery Issues: If you encounter any issues with delivery, such as delayed receipt of your order or receipt of damaged items, please contact us immediately at support@artiztee.com. We will work diligently to resolve any issues and ensure your satisfaction.

  • Shipping Liability: Once an item is shipped, the risk of loss and title for such items pass to you upon our delivery to the carrier. If a package is lost in transit, we will do everything possible to assist with the carrier’s investigation, but we are not responsible for items lost or damaged by the carrier.
  • Address Modifications: If you need to change the shipping address or modify your order after it has been placed, please contact us as soon as possible. We can make changes to your order if it has not yet been shipped.

Contact Us

If you have any questions or concerns regarding our Shipping Policy, please do not hesitate to contact us at support@artiztee.com. We are here to assist you with any inquiries and ensure your shopping experience is as smooth as possible.