Refund policy

Artiztee Sdn Bhd
Updated 28 September, 2024

Thank you for shopping at Artiztee. We value your business and strive to make your experience with us satisfying and rewarding. As part of our commitment to customer satisfaction, this Return and Refund Policy explains your options and procedures for returning an item or requesting a refund. Please read it carefully to understand your rights and obligations.

Return and Refund Eligibility

Non-returnable Items:
- Custom Products: Customized or personalized items, including custom embroidered and custom printed products, are not eligible for return or exchange due to their personalized nature.
- Change of Mind: Returns or exchanges due to change of mind, including issues related to size, color, or quantity, are not allowed.
Eligible for Refund:
- Defective Products: Items that arrive defective or damaged may qualify for a refund.
- Order Errors: Products that have errors attributable to Artiztee's human error, such as incorrect text, numbers, size, sleeve length, or T-shirt color, may be refunded for the correct item.

Requirements for Returns

Condition: Items must be returned unwashed, unworn, and with all original tags(if any) and packaging intact.

Time Frame: Exchanges for defective items or Artiztee errors must be requested within 3 days of receipt of the item.

Inspection: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Customer Responsibilities

Verification: Customers are responsible for ensuring all order details are correct before finalizing their purchase. Artiztee will not compensate for defects or errors that result from incorrect information provided by the customer at the time of ordering.

Return Process

To initiate a return or exchange, please follow these steps:

Contact Us: Reach out to our customer service team at support@artiztee.com with your order number, details of the issue, and a request for exchange or refund.
Approval: Wait for our response within 14 business days. We will provide instructions on how and where to send your package after reviewing and approving the request.
Shipping: Items sent back to us without first requesting a return will not be accepted. You will be responsible for the cost and risk of returning the goods to us.

Refunds

Refund Issuance: Upon receipt and inspection of the returned product, we will notify you of the approval or rejection of your refund. If approved, you’ll be automatically refunded on your original payment method.
Timing: Please remember it can take some time for your bank or credit card company to process and post the refund.
Limitations: Refunds are only issued to the original payer and original payment method.

Exceptions / Non-returnable items

Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Refund

To ensure a smooth and efficient refund process, please follow the detailed steps below. This process helps us to expedite the handling of your refund and ensure you receive the refund quickly.

Step 1: Requesting an refund

Initiate Exchange: To begin the refund process, please send an email to support@artiztee.com. Your email should include a photograph of the item, clearly showing the condition or issue, along with your original purchase number as shown on the receipt.

Content of Email: Include a detailed description of the reason for the refund to help us understand the context and expedite the process.

Step 2: Inspection and Approval

Artiztee Review: Upon receiving your email, our team will inspect the details and the provided image(s) to assess the eligibility for a refund. This inspection process will be completed within 14 working days from the date we receive your request.

Communication: You will receive an email from us regarding the outcome of the inspection. If your refund is approved, this email will include instructions on how to proceed with the refund.

Step 4: Refund Processing

Returning the Original Item: Follow the instructions provided in our email to return the original item to Artiztee. Ensure that the item is packed securely and shipped as directed.
Refund Initiation: Once we receive and verify the returned item's condition, we will process your refund. The refund for the original purchase price will be initiated within 30 days from the receipt of the returned item.
Bank Details: Please ensure you provide your bank account details in the email requesting the exchange. We require these details to process your refund. Make sure the account name matches the name under which the purchase was originally made.

Important Notes

Customer Responsibility: It is crucial that you initiate the return process promptly and follow all the provided instructions to ensure a successful refund. Failure to follow these instructions may result in delays or denial of the refund.
Financial Considerations: We appreciate your understanding that the payment for your new item, including any applicable shipping fees, will be processed upfront. Rest assured, your refund for the original item will be promptly initiated once we have received and verified the returned item. This streamlined process ensures that you receive your refund without delay.

Legal Enforcement

This Return and Refund Policy is governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions.

Contact Us

For more information about our return and refund practices, or if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@artiztee.com.

This policy is intended to ensure that all returns and refunds are handled fairly and transparently, respecting both the needs of our customers and our operational requirements. Thank you for choosing Artiztee.com for your custom product needs.