1. Choose Your Product:

• What is the product code of the item you want to customize with your logo?

2. Specify Order Details:

• What is the size-quantity required for your order?

3. Request a Quote:

• Contact us via WhatsApp OR request quote via Email with the above details to receive a customized quotation.

• Ready stocks: Minimum 10 pieces order only (Request Quotation)
• For custom made: 30pcs and above

• Logo printing/embroidery: 7-14 working days.
• Custom Made Apparel (Direct Factory): 7 working days for sample, 3 weeks mass production upon confirming sample.

• Shirt price is plain — logo printing/embroidery quoted separately.

• Embroidery customization involves stitching your designs onto products, giving a high-quality and textured finish that is both durable and permanent.

• DTF Printing (Direct to Film) printing involves printing your design onto a special film, then transferring it onto the fabric using heat with high pressure press. It’s great for vibrant, detailed prints.

• Sublimation printing uses heat to transfer dye directly into the fabric, creating a smooth, vibrant, and durable print. Then sew on to become an apparel. It works best on light-colored microfibre / polyester fabrics and is perfect for all-over prints.
  

• We’re fully operating online and don’t provide walk-ins or try-ons.
• However, you can order a sample with a refundable option. If it’s not what you're looking for, just return it in clean condition within a month for a refund.
• If you wants to proceed with printing or embroidery, we can also offset the sample cost into your final order, so no worries at all!

• Monday-Friday 3PM (Weekend & Public Holidays Excluded)

• When will my bulk orders be shipped?

The majority of our bulk orders are shipped within 7-14 working days, excluding weekends and public holidays. This timeframe applies to most of our products unless otherwise specified in the product description. Items with complex designs may require additional processing time, which will be clearly indicated on the product page for your convenience.

During periods of high order volume, such as holidays or promotions, there may be delays in both production and shipping. We appreciate your patience and will endeavor to get your order to you as soon as possible.

• What are the shipping methods and costs?

We ship products across West Malaysia using a variety of shipping carriers. Shipping costs vary depending on the size, weight, and destination of your order. Applicable shipping fees will be clearly displayed at quotation before you finalize your purchase.

• Do you offer international shipping?

We currently do not offer international shipping and to East Malaysia.

• What should I do if there are issues with delivery?

If you encounter any issues with delivery, such as delayed receipt, please contact us immediately at support@artiztee.com.

• What happens if my package is lost or damaged during shipping?

Once an item is shipped, the risk of loss and title for such items pass to you upon our delivery to the carrier. If a package is lost in transit, we will assist with the carrier’s investigation, but Artiztee is not responsible for items lost or damaged by the carrier.

• Can I modify my shipping address after placing an order?

If you need to change the shipping address or modify your order after it has been placed, please contact us as soon as possible at support@artiztee.com. We can accommodate changes to your order if it has not yet been shipped.

• Sample requests with logo printing or embroidery require a minimum fee of RM100. Once the full order is confirmed and paid, this RM100 can be reimbursed. Please reach out to our customer service team for assistance.

• Can I return or exchange my purchase?

Exchanges and refunds are strictly not allowed for change of mind, size, color, or quantity. Due to their personalized nature, custom embroidered/printed products cannot be returned.

• What qualifies for a refund?

The following issues qualify for a refund for a new product:
- Defects present on the product.
- Errors in the word, number, size, sleeve, or product color on Artiztee's human error.

• What are the requirements for returns?

Items must be returned unwashed. We appreciate your understanding and cooperation in adhering to these requirements, ensuring the quality of our products.

• What is the customer's responsibility?

We sincerely apologize upfront as there will be no compensation provided if the defect is due to uploading errors or incorrect details provided BY THE CUSTOMER during the order process. To avoid any discrepancies, we presented you the cart page or quotation for you to double-check all details before proceeding to payment.

• Is there a time limit for refund?

Refund for defective items will not be accepted after a 3-day period from the date of receipt. We encourage customers to promptly inspect their orders upon receipt to ensure timely resolution of any issues.

• What payment methods do you accept?

We accept various payment methods, including VISA/MASTER cards, FPX, Touch & Go e wallet and more. During checkout, you will be presented with the available options for your convenience.

• What is your privacy policy?

We take your privacy and security seriously. Our privacy policy outlines how we collect, use, and protect your personal information. You can review our privacy policy on our website to understand how we safeguard your data.

• Contact Us:

If you have any questions or concerns, please don't hesitate to contact our customer service team at support@artiztee.com or WhatsApp us at +6(012) 965-3687.