1. Select Your Product.

2. Choose Color & Size:

• ⭐️ Enter the quantity for each color & size to match your total order number.
• OPTIONAL: For adding custom logos, upload your design and choose its position.

3. Review Order Summary

4. Checkout

• After placing your order, you will receive a confirmation email with your order details.

Plain Item: No minimum order
Add On Logo Embroidery: Minimum 10 pieces order
Add On Logo Printing: Minimum 30 pieces order

• You can mix & match different colors & sizes to reach the total of 30 pieces with the same logo design, giving you flexibility while enjoying our special bulk pricing. 📦✨

• Buy 50+ pieces: Get an Extra 5% Discount!
• Buy 100+ pieces: Get an Extra 8% Discount!

• Orders of over 30-49 pieces require a minimum processing time of 14 working days.

• For orders exceeding 50-100+ pieces, processing may take up to 21 working days.

• When will my order be shipped?

The majority of our orders are shipped within 14-21 working days, excluding weekends and public holidays. This timeframe applies to most of our products unless otherwise specified in the product description. Items with complex designs may require additional processing time, which will be clearly indicated on the product page for your convenience.

During periods of high order volume, such as holidays or promotions, there may be delays in both production and shipping. We appreciate your patience and will endeavor to get your order to you as soon as possible.

• What are the shipping methods and costs?

We ship products across Malaysia using a variety of shipping carriers. Shipping costs vary depending on the size, weight, and destination of your order. Applicable shipping fees will be clearly displayed at checkout before you finalize your purchase.

• Do you offer international shipping?

We currently do not offer international shipping. All purchases made on Artiztee.com are limited to addresses within West and East Malaysia only.

• What should I do if there are issues with delivery?

If you encounter any issues with delivery, such as delayed receipt or receipt of damaged items, please contact us immediately at support@artiztee.com. We are committed to resolving any issues and ensuring your satisfaction.

• What happens if my package is lost or damaged during shipping?

Once an item is shipped, the risk of loss and title for such items pass to you upon our delivery to the carrier. If a package is lost in transit, we will assist with the carrier’s investigation, but Artiztee is not responsible for items lost or damaged by the carrier.

• Can I modify my shipping address after placing an order?

If you need to change the shipping address or modify your order after it has been placed, please contact us as soon as possible at support@artiztee.com. We can accommodate changes to your order if it has not yet been shipped.

• Embroidery customization involves stitching your designs onto products, giving a high-quality and textured finish that is both durable and permanent.

• Printing customization involves transferring your designs onto products using various printing techniques, resulting in vibrant and detailed images that are durable and long-lasting.

• The sample request minimum order quantity is 50 pieces. Please contact our customer service after placing your full order. Additional charges may apply for physical samples.

• Can I return or exchange my purchase?

Exchanges and refunds are STRICTLY NOT ALLOWED for change of mind, size, color, or quantity. Due to their personalized nature, custom embroidered/printed products cannot be returned.

• What qualifies for an exchange?

The following issues qualify for an exchange for a new product:

Defects present on the product.

Errors in the word, number, size, sleeve, or product color on Artiztee's human error.

• What are the requirements for returns?

Items must be returned unwashed. We appreciate your understanding and cooperation in adhering to these requirements, ensuring the quality of our products.

• What is the customer's responsibility?

We sincerely apologize upfront as there will be no compensation provided if the defect is due to uploading errors or incorrect details provided BY THE CUSTOMER during the order process. To avoid any discrepancies, we presented you the cart page for you to double-check all details before proceeding to checkout.

• Is there a time limit for exchanges?

Exchanges for defective items will not be accepted after a 3-day period. We encourage customers to promptly inspect their orders upon receipt to ensure timely resolution of any issues.

We offer different shipping rates depending on whether your shipment is to East Malaysia or West Malaysia. Below are the details for each region:

Economy (0.1kg – 14.9kg):
East Malaysia: RM 15.00
West Malaysia: RM 10.00

Standard (15kg – 19.9kg):
East Malaysia: RM 20.00
West Malaysia: RM 15.00

Standard Plus (20kg – 29.9kg):
East Malaysia: RM 35.00
West Malaysia: RM 25.00

Premium (30kg – 39.9kg):
East Malaysia: RM 45.00
West Malaysia: RM 35.00

Premium Plus (40kg – 49.9kg):
East Malaysia: RM 50.00
West Malaysia: RM 40.00

Heavyweight (50kg and up):
East Malaysia: RM 60.00
West Malaysia: RM 50.00

• What payment methods do you accept?

We accept various payment methods, including VISA/MASTER cards, FPX, Touch & Go e wallet and more. During checkout, you will be presented with the available options for your convenience.

• What is your privacy policy?

We take your privacy and security seriously. Our privacy policy outlines how we collect, use, and protect your personal information. You can review our privacy policy on our website to understand how we safeguard your data.

• Contact Us:

If you have any questions or concerns, please don't hesitate to contact our customer service team at support@artiztee.com or WhatsApp us at +6(012) 965-3687.